Refund Policy
At ChildPowered.com, we stand behind our products and want you to be completely satisfied with your purchase. Please review our refund policy carefully before making a purchase.
Digital Products
All digital downloads (e-books, printables, online courses):
- Are non-refundable once downloaded
- May be eligible for store credit if technical issues prevent access
- Require proof of purchase for any credit consideration
Physical Products
Eligible for returns within 30 days if:
- Item is unused and in original packaging
- Proof of purchase is provided
- Return shipping is prepaid by customer
Non-returnable items include:
- Personalized/customized products
- Opened software/media
- Perishable goods
- Sale/clearance items
Subscription Services
Monthly/annual subscriptions:
- May be canceled anytime
- Refunded proportionally for unused periods
- Require 7-day notice before renewal date
How to Request a Refund
- Log in to your account
- Navigate to Order History
- Select “Request Return” for eligible items
- Complete the refund request form
Processing Timeline
- Refund requests reviewed within 5 business days
- Approved refunds processed within 10 business days
- Credit card refunds may take 3-5 additional days to appear
Special Circumstances
Damaged/defective items:
- Must be reported within 7 days of delivery
- May require photographic evidence
- Will be replaced at our discretion
Shipping Costs
Original shipping fees:
- Are non-refundable
- Will be deducted from any return credit
- May be waived for defective items
Exceptions
We reserve the right to:
- Deny refunds for abuse of policy
- Limit future purchases after excessive returns
- Offer store credit instead of cash refunds
Policy Changes
We may update this policy periodically. The current version always applies.
For any questions regarding our refund policy, please visit our website’s Help Center.